Implementing a live chat feature on your website is a fantastic way to establish immediate and personal communication with your customers, and it's something they usually truly appreciate.
Live chat software surpasses traditional communication methods like mail or phone by offering instant assistance, giving guests the perception of immediate help, and enabling customer service agents to efficiently manage multiple inquiries simultaneously.
Based on the market analysis conducted, implementing a live chat feature is a pretty solved problem, given the plethora of options available. When considering the essential functionalities, all choices prove to be viable options.
However, navigating the competitive market can pose challenges when selecting the ideal chat feature that aligns with both your requirements and budget.
Fortunately, the majority of chat applications come equipped with reporting and analytics features that enable you to make informed strategic decisions by analyzing customer behavior.
Why guests prefer to communicate thought live chats?
So far, probably nothing surprising, but how do we choose the most suitable chat for our needs and budget?
From simple live chat systems enabling real-time interaction between agents and customers, to cutting-edge automated chatbots powered by advanced AI for round-the-clock customer support, there is a diverse range of chat options that can be seamlessly integrated into your website.
Some chat plugin not only passively await customer inquiries, but also proactively engage with potential guests through pop-up chat to drive up sales and boost conversions.
In addition to providing a live chat service, some platforms offer integrated help desk features to efficiently manage tickets and conversations from various channels all in one place.
We are confident that you will discover the perfect fit for your needs.
Selecting the best Hotel Chatbot for your establishment depends on various factors, some of them influenced by personal choice and others by the features of your property.
For every platform, you will see the score, according to user reviews, in Hotel Tech Report, a platform which analyzes specific software for hotels or G2.
Prices are updated to April 2024.
Quicktexts is one of the most widely recognized and extensively utilized chatbots in the hotel industry, often regarded as a leader in AI and the tourism sector.
Surely you've already come across the AI virtual assistant Velma, which handles user inquiries in 34 languages, aiding in customer service, sales, and marketing.
Velma is powered by Q-Brain+, the pioneering AI tailored for the tourism field, enabling it to manage both simple and intricate conversations.
Moreover, Velma stores commonly asked questions to generate relevant and regularly updated FAQs and all interactions and discussions are meticulously analyzed to provide valuable insights.
An intriguing detail that adds a touch of humanity to the Velma avatar is its ability to display expressions and gestures acquired over more than 6 years, making it appear lifelike.
Price: from 199 € per month * based on number of rooms
With a more affordable price point than the previous option, Hijiffy emerges as an AI-powered communication platform tailored to assist hotels in enhancing customer engagement and boosting direct bookings. This virtual assistant delivers instant responses in over 130 languages through FAQs, guides customers through the purchasing journey, and elevates the booking experience by reaching out to guests before, during, and after their check-in. Moreover, it streamlines the sales process by initiating a welcoming message upon a customer's website visit and driving revenue through personalized upselling and cross-selling strategies. Powered by an in-house, continually evolving AI system, Hijiffy stays at the forefront of technological advancements. Notably, users have the option to customize the chat plugin's appearance and voice to align closely with their brand identity. Pricing is based on progressive rates, starting at 99€/month for the basic plan.
If you're in search of a completely free live chat solution, and you don't require personalized branding or AI bot setups, look no further than Tawk.to. This chat platform offers a plethora of features at no cost, with the option to access additional paid features like removing Tawk.to branding, AI assistance, and video, voice, and screen sharing capabilities.
With Tawk.to, you can create a help center to empower customers to find solutions on their own, utilize the knowledge base for canned responses, and maintain round-the-clock connectivity with your customers.
This app is perfect for startups and small businesses seeking an affordable and user-friendly chat solution.
Dialogshift is a well-known chatbot specifically designed for hotels, utilizing generative AI to efficiently respond to 200 guests' frequently asked questions. With the ability to address inquiries in 109 different languages and offer auto-translation services, this chatbot proves to be a valuable asset for customer care teams, that can also answer live chats in multiple languages. Enhancing conversion rates through dialogue marketing and seamless interaction with the booking engine, Dialogshift ensures 24/7 availability and boosts direct booking opportunities.
Pricing options range from €150 per month, with an additional €1 per room, up to a maximum of €350 per month.
Myma is an advanced AI chatbot that seamlessly integrates with Technology solutions to assist tourism, hospitality, and experience operators throughout the entire guest experience journey. With a vast database of over 500,000 phrases in 6 different languages, the chatbot efficiently handles frequent customer requests. It intelligently identifies when human intervention is necessary and seamlessly prompts an agent to join the conversation. All chat interactions are securely saved for future reference.
Moreover, Myma allows users to send various multimedia elements such as images, links, buttons, videos, and formatted text. It also facilitates the creation of vouchers and gifts, as well as aids in online booking services with a personalized room search feature. Additionally, Myma streamlines communication, enabling you to receive messages from different platforms like Facebook and WhatsApp into a single inbox.
For pricing details, interested parties can inquire directly to obtain more information.
The Esyway platform is an integral part of Duve, one of the leading and most comprehensive guest experience platforms available; it is specifically included in DUVE's PRO plan, priced at $7.5 per room per month, which features the Communication Suite.
Easyway's AI agents operate around the clock, proficiently addressing guest inquiries in over 100 different languages and taking proactive measures such as sending welcome messages and handling complex requests. The platform boasts a variety of AI agents, including an AI reservation manager to assist with bookings, an AI concierge for reservation handling and welcome services, and an AI receptionist for check-ins, check-outs, payments, and personalized upselling opportunities. Similar to its predecessors, Easyway significantly enhances efficiency and speed in engaging with potential guests.
Price: $7.5 per room per month.
As mentioned earlier, there is a wide range of live chat options available in the market, with most of them meeting the essential requirements effectively. In this article, we introduced you to chatbots designed specifically for the hospitality industry, and all of them have positive feedback.
While searching for the perfect fit, we suggest exploring the live chat system integrated into your current CMS, as it is highly likely to offer this feature. This can help you save valuable time and energy before considering new partnerships.