Online check-in solutions for the hospitality industry

In today's fast-paced world, technology has revolutionized nearly every aspect of our lives, and the hospitality sector is no exception. 

Do you remember how online check-in revolutionized the aviation sector? No more long queues at the airport desks, thanks to the possibility to do the check-in comfortably at home from the phone a few days before the flight.

This change also gives incredible benefits in the hospitality sector, guests can now enjoy a seamless and efficient check-in process that enhances their overall experience.

What advantages does an online check-in system offer to hotels?

  • Improves guest experience and service. Online check-in has completely transformed the way guests arrive at hotels. Traditionally, travelers had to wait in line at the front desk, especially during peak check-in times, which could be time-consuming and frustrating. Doing online check-in, With the convenience of online check-in, guests can simply arrive at the hotel and head straight to their rooms and rest. Moreover, online check-in is available 24/7, not just at a specific time.

  • Reduced contact, more security. In the last years, health and safety has been a top priority for travelers. Online check-in offers social distancing measures and reduces the physical contact between guests and hotel staff. 
  • Possibility to create more detailed customer profiles. Online check-in systems collect detailed information about customer profiles that allow better knowledge of the target audience.
  • Possibility of upselling and cross-selling. Online check-in platforms provide a valuable opportunity to boost sales by offering guests additional services. These platforms serve as a new sales channel, enabling hotels to enhance the guest experience and increase revenue by upselling and cross-selling various amenities and upgrades.
  • Minimizing data errors. Traditional check-in processes often involved manual entry of guest information, which could lead to errors and discrepancies in reservations. On the other hand, online check-in systems significantly reduce the possibility of human error by allowing guests to input their information directly or even take a photo of their ID/passport.
  • Converting check in online in an eco-friendly process. Online check-in avoids the use of unnecessary paper, as guests do the entire process through their phones or computers.
  • Hotel staff can focus on other tasks. Online check-in enhances the operational efficiency of hotels, staff can focus on more relevant tasks and improve customer satisfaction.

Here, we have compiled a selection of captivating online check-in systems for your hotel website with their punctuation in review platforms such as Hotel tech Report or Trustpilot.. Take a look at these options, prices are updated until October 2023.

 

Canary Technologies 

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Canary Technologies has been declared the best contactless check in solution in 2023. The guest satisfaction for Canary Technologies is exceptional, but what makes it stand out?  This innovative technology sends guests a direct link, allowing them to check in on their mobile devices without the need to download any additional apps.
Guests can upload an ID and sign the hotel's registration card, Canary Technology checks for fraud, verifies hotel guest information before enabling them to check in.
The system also offers smart lock integrations (Assa Abloy, Salto, Dormakaba, etc.) that enables guests to skip the front desk and access their room directly with mobile keys. 
Pricing available upon request

 

MyStay

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MyStay platform received a very high rating. It enables the creation of customized check-in registration forms based on your specific country needs and sends an automated email or a text message to the guest before the arrival to fill and sign their form digitally. If a guest doesn’t do his check in online, it can be done also at the reception by scanning the QR code with their mobile device.
Besides online check-in and check-out, MyStay features include automated communication, digital information, upsell, online payment, integration to key solutions and our own Light Kiosk solution. An additional strength of this platform is the competitive price, starting at 2€ per property/month.

 

Duve 

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Duve stands out as a comprehensive guest experience platform, integrated with more than 100 industry leaders among PMS and channel managers, payment providers, tourist attractions etc.
With a range of features including online check-in, personalized upgrades, customized services and experiences, communication with guests, and data analysis capabilities, Duve offers a complete solution for hotels.
Duve also integrates with all major smart lock and digital key providers. What sets Duve apart is its ability to help create a strong brand image with its branding suite.
Prices start from 6€ per property/month.

 

Easyway

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Easyway is an online check in platform that focuses on AI. 
It offers Generative AI Agents for guest communication instantly in any language, available 24/7.The technology enables guests to experience online check-in and check-out, personalizing guests' portal to sell additional amenities and services trough upselling, as well as providing insights and analytics about guests’ behavioral patterns.
Pricing available upon request.

 

Vikey 

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Vikey provides an innovative technology that automates most of the manual hospitality-related tasks, from bureaucracy to key delivery. In addition to providing an efficient online check-in service, Vikey's standout feature is its ability to remotely manage your apartment, hotel, or B&B 24/7. From controlling door access to optimizing energy consumption, Vikey automates the management of electronic devices, taking your guest experience to the next level.
Prices start from 4,90€ per property/month.

 

Straiv

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Straiv defines himself as a Digital Guest Journey provider. Its high rating is given by the possibility to do online check-in without downloading an app or via tablet at the front desk, as well as offering Digital door opening via a PIN (No need to code a room card) and to manage communication with customers in an automated way.
Straiv also offers the possibility to set up check-in and payment rules, for example, specifying when the guest should check in or make payments, and whether it is mandatory or optional.
Pricing available upon request.

 

Akia 

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Akia is the most creative check-in online platform on the list.
It provides a comprehensive range of services, including the ability to remotely capture IDs, signatures, and security deposits in advance. Additionally, Akia provides an AI-powered chat feature, customizable food menus for room service, and even the option to integrate a personalized Arrival Guide for guests. This Arrival Guide showcases the neighborhood, provides detailed instructions, and offers directions to ensure a seamless and delightful arrival experience.                               Pricing available upon request. 

 

The market is flooded with a multitud of platforms that offer online check-in services, each with its own unique features and offerings. We encourage you to explore these platforms and embrace the changes happening in the tourism industry. The implementation of online check-in for hotels is more than just a trend; it's a transformative change in the hospitality industry. 

About the author

Valeria Nidoli